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Most Frequent Questions and Answers

Do we require deposits?

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No, we do not require deposits upfront when dealing with local moves. We charge once the move is complete. We do require customers to leave a credit card on file to keep the truck and crew reserved for their move date.

When dealing with long-distance or out-of-state moves, however, we do require a deposit upfront. Please contact one of our representatives for further details.

What do I need to have done/ ready before moving day?

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We ask all customers to have the following things done before moving day:

• Have TV’s and all mirrors/artwork unmounted from the walls.
• Have all miscellaneous items packed such as clothes, shoes, books, plates, table lamps, lampshades, toys etc. Please pack all items that would typically fit in boxes. Our men will take care of wrapping all of the big furniture items.
• Have any personal or valuable items such as jewelry, guns, money, etc taken away before the moving day.
• Keep in mind that we offer packing services. Please contact us for further information.

What are our payment methods?

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We accept cash, card, or check. Please note there is a 3% service fee for credit and debit card payments.

Where can I find boxes for packing?

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We sell boxes and packing supplies at a separate cost, and provide packing services. Please contact one of our representatives for further information!

Do we get rid of junk?

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Yes, but it depends on what kind of items they are. Cost may vary. Please contact for more information.

How much will my move cost?

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For local moves we charge an hourly rate plus a travel fee. For long-distance moves, we charge by weight and distance. Every move is different so please contact us for additional pricing information.

How much would it cost for my delivery?

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Prices vary on the size and number of items we are moving. We also consider the distance from the pick-up location to the drop-off location. Contact us for further details.

Are you licensed and insured?

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Yes, we are insured, bonded, and licensed by the state of Georgia. We are also members of the Better Business Bureau and the Georgia Movers Association.

What are some factors that may affect pricing?

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  • The size of the home in terms of square footage and number of bedrooms
  • Accessibility to the house such as narrow or steep driveways
  • Number of flights of stairs
  • Distance of where the move is going to and from.
  • Any large or excessive weight on certain items may affect the cost of the move

What do your hourly rates include?

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  • We insure all furniture is well protected, so we blanket and shrink wrap every item.
  • Assemble and disassemble all furniture (beds, tables, and appliances, washer dryer’s fridge etc.)
  • We carry all equipment and tools necessary to properly move your home

Is there a cancellation fee?

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There is no cancellation fee if you advise us at least 72 hours prior to your move date. If you cancel within that window for an hourly-rate move, there will be a 2-hour minimum fee during the week and a 3-hour minimum fee on weekends. For flat-rate moves, the fee varies and must be discussed with our team.

What happens if my belongings are damaged?

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Please contact our office. We will review the insurance coverage based on the option you selected and will resolve accordingly.

How much should I tip my movers?

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Tips are always appreciated, but the amount is entirely up to your discretion.

Can I arrange a move without me being there?

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Yes, but someone must be present to grant us access to both your current and new home. Please contact our office for more details.

What happens if I need to reschedule?

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Please advise us at least 72 hours before your move date. If you reschedule within that window for an hourly-rate move, there will be a 2-hour minimum penalty fee during the week and a 3-hour minimum penalty fee on weekends. For flat-rate moves, the penalty fee varies and must be discussed with our office.

Get Free quote (678) 831-3939